Why Was the Task Completed but No Changes Were Made to the Product?
When using the Bulk Price Editor Sami app, you might encounter situations where a task shows as completed, but the expected changes aren’t reflected in your Shopify products. This can occur due to several reasons:
Case 1: The product may have been updated in multiple tasks, and the latest running task was prioritized. It overwrote previous changes.
For example:
- Task A: Scheduled at 10:00 AM to change the product title from “Summer Shirt” to “Summer Shirt – Sale”.
- Task B: Scheduled at 10:05 AM to change the same product title to “Summer Shirt – New Arrival”.
In this scenario, Task B runs after Task A and updates the product title to “Summer Shirt – New Arrival”. As a result, the change made by Task A is overwritten by Task B.
Solution: Review your task schedule to ensure that tasks affecting the same products don’t conflict. Stagger task times or consolidate changes into a single task when possible.
Case 2: An undo task may have undone the changes.
If a task has been undone, the product will return to its previous state, undo the changes made by the initial task.
For example:
- Task C: Executed at 2:00 PM to update the price of a product from $50 to $45.
- Revert Task: Scheduled at 3:00 PM to undo Task C’s changes.
After the revert task runs, the product price reverts to $50, effectively undoing Task C’s update.
Solution: Check the task history to identify any revert tasks that may have undone recent changes. Avoid scheduling revert tasks immediately after update tasks unless necessary.
Case 3: Interference from Other Apps or Manual Changes
Other applications or manual edits can override changes made by the Bulk Price Editor Sami app.
Example:
Manual Edit: At 11:30 AM, a staff member removes the “Bestseller” tag from the same product.
Task D: Completed at 11:00 AM to add the tag “Bestseller” to a product.
In this case, the manual edit overrides the change made by Task D.
Solution: Coordinate with your team to minimize manual edits that might conflict with scheduled tasks. Additionally, review other installed apps to ensure they aren’t making automatic changes to the same product attributes.
If you do encounter any difficulty while proceeding these steps, don’t show any hesitation to contact us promptly via the email address support@samita.io.